Shipping & Returns
There are currently two shipping providers available. They are Australia Post and Sendle.
At checkout you will be able to decide which carrier you want to use and the shipping cost will be automatically calculated for you.
If you have chosen Australia Post during the checkout process and you get an error message like ' We cannot ship to this location' it will most likely mean the order cannot be shipped to any location due to it being longer than the Australia Post maximum allowable length. In that case try Sendle instead, who do handle longer items. This will probably only happen with certain (long) kits. If you find that you are unable to select any carrier then we have probably made an error and would appreciate knowing about it.
Places we don't ship to.
If you want to return an item you must contact us first. You may return most new, unopened items within 10 days of delivery for a full refund of the purchase price. If the item was damaged and is not fit for use we will also refund to you the cost of the return postage you paid. In some cases, and with your consent, we may arrange for the item to be collected from you.
We will most often process your refund within a few days of us receiving the returned item. However, it may take longer for your payment gateway provider to process the refund.