Refunds Policy

 

1. What can be returned? The account holder may return most new items that have been purchased from our on-line store within 10 days of delivery if the item is damaged, incomplete, not as described or ordered incorrectly.

2. How to make a return
If you want to return an item you will need to email us using the ‘Contact Us’ page on our site and include the words ‘Return Request’ and the ‘Order Number’ in the email header. In the body of the email tell us the ‘Part Number’ and the ‘Name’ of the item you wish to return and the reason for the return.

3. What happens next?
Within 1 to 3 working days, usually, we will reply to your email with a ‘Return-Ticket Number’ and a ‘Return Shipping Label’, which you will need to print. The method of return shipping will be at our discretion and you will need to post the item or make it available for collection depending on the type of return shipping label we send you.

4. Who pays the return shipping?
If the item was purchased incorrectly or you changed your mind we will ask you to pay the cost of the return shipping label we send you via one of our available payment gateways. Where the item was damaged, incomplete or not as described we will pay the return shipping cost. We will not ask you to pay more than our chosen shipping partner’s standard rate for the item and we will use the most reasonable shipping option available from our usual shipping partners. (see the list below)

5. Extra information
We may ask you to provide more information such as photographs of a damaged or incomplete item and its packaging.

If you return the item before receiving a ‘Return-Ticket Number’ you agree that you will be solely responsible for all shipping costs.

The original packaging needs to be returned with the item.

6. The Refund.
Depending on the nature of the return request and current stock levels of the item we may decide to replace the item, replace part of the item, refund the item or provide a store credit to the value of the item at our sole discretion as allowed by law.

Your refund or replacement will usually be processed within 7 working days after the return process has been completed and we have determined the remedial action to be taken. It may take longer for the payment gateway provider to process the refund.

7. What to expect.
You can expect to receive our most professional service at all times and your refund request to be handled in a timely manner.

Our Shipping Partners.

  • Australia Post
  • Sendle
  • Interparcel

Please contact the above organisations for details of their Polices and Terms and Conditions.